Privacy Policy

Who we are

Thrive BizHub is a platform that helps businesses manage their company profile and enterprise development journey. We provide gap analysis, company profile completion, document management, workshops, and tools to track capital investment and development goals. Our website address and services are operated by Thrive BizHub. You can reach us at hello@thrivebizhub.co.za.

Contact form

When you use our contact form, we collect the data you enter (such as your name, email, subject, and message). We may also collect technical information such as your IP address and challenge responses to help prevent spam and abuse. This information is used only to respond to your enquiry and is not displayed publicly.

Documents and files

When you upload documents to the platform (for example company information, branding, or financial documents), we store and process them to provide our services. Where you upload images or files that may contain embedded metadata (such as EXIF location data), we recommend removing such data before upload if it is sensitive. Other users and visitors cannot download or extract metadata from your private documents in the same way as on a public site; access is limited by your account and permissions.

Cookies

We use cookies to provide and secure our platform:

• When you visit our login page, we may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we set cookies to save your login state and, where applicable, your screen or display preferences. If you choose "Remember Me", your login may persist for a longer period. If you log out, login cookies are removed.
• We use necessary and functional cookies required to run the service. We may use additional cookies for preferences or analytics as we develop the platform; such use will be described here or in a cookie notice.

Embedded content from other websites

Pages on our site may include embedded content (for example maps, videos, or other third-party content). Embedded content from other websites behaves as if you had visited that other site. Those sites may collect data about you, use cookies, and apply their own privacy policies. We do not control their practices; please refer to their privacy and cookie policies for more information.

Who we share your data with

We do not sell your personal data. If you request a password reset, your email address (and where applicable, your IP address) may be included in the reset process. We share data only with service providers necessary to operate the platform (such as hosting and email providers), and only to the extent required to deliver our services.

How long we retain your data

For registered users, we retain the personal and company information you provide for as long as your account exists. You can view, edit, or delete your profile and related data within the platform where the functionality is available. Website administrators can also see and manage this information as needed to support the service. Contact form submissions are retained for as long as needed to handle your enquiry and in accordance with our internal retention practices.

What rights you have over your data

If you have an account or have submitted data through our site, you may request a copy of the personal data we hold about you, or request that we erase it. This does not include data we are required to retain for administrative, legal, or security purposes. To exercise these rights, please contact us at hello@thrivebizhub.co.za.

Where your data is sent

Data you submit (including via the contact form) may be processed by automated tools to prevent spam or abuse. Your data is processed through our hosting and service providers, which may operate in South Africa or in other jurisdictions as disclosed by our providers. We choose providers that apply appropriate safeguards for your data.